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These terms set out the rules that apply when you open and use a bee995 account, including how transactions through bKash, Nagad, and Rocket are handled and what obligations both you and we carry. Access to bee995 depends on your local law and eligible regions — read these terms before you start.
By creating and using an account on bee995, you agree to be bound by the terms described here. These terms govern every interaction with the platform — browsing the lobby, placing bets, depositing through bKash or Nagad, withdrawing to Rocket, and communicating with our support team. We may revise these terms from time to time; when we do, the updated version becomes effective on the date shown at the top of this page. Continued use of your account after that date means you accept the revised terms. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you believe your account has been accessed without your permission, contact our support team immediately through the channels listed in the support section of this page. Access to bee995 is subject to your local law and the regions where we are able to offer services. We do not make any representation that the content here is appropriate or available for use in all locations. It is your responsibility to check whether using this platform is lawful where you are located.
These terms cover four distinct areas of your relationship with bee995. Understanding which area your question falls into helps you find the right answer quickly — and know when to contact us versus when to check a third-party service directly.
Rules around opening, verifying, suspending, and closing your bee995 account. This includes identity checks, login security, and the conditions under which we may restrict access in line with local law and eligible regions.
All deposits and withdrawals processed through bKash, Nagad, and Rocket fall under these terms. Transaction limits, processing steps, and dispute resolution for wallet-based payments are governed here, not by the wallet provider alone.
The game lobby, promotional notices, published odds, and any editorial content on bee995 are covered by these terms. We aim to keep all published content accurate, but odds and game availability can change without prior notice.
bKash, Nagad, and Rocket operate under their own separate terms and conditions. bee995 is not responsible for the policies, outages, or decisions made by those services. If a wallet-side issue affects your transaction, contact the wallet provider directly.
These terms are not one-sided. You have clear, practical steps available to you if something looks wrong with your account, your transaction history, or the information we hold about you. Start in the account area — your transaction record, deposit history, and current account details are all visible once you log in. If you spot an error or a charge you do not recognise, the first step is to check whether the figure matches what is shown in your bKash or Nagad statement, since a mismatch there often points to a wallet-side delay rather than a platform error. If the discrepancy stays unresolved after checking both sides, raise it with our support team using the contact paths in the section below. We will review the record on our end and respond through the same channel. You can also request a correction to personal details such as your registered mobile number, provided you complete the verification step shown in the account settings page.
Log into your account and open the transaction history tab. Every deposit and withdrawal — whether through bKash, Nagad, or Rocket — is listed there with date, amount, and status.
To update your registered mobile number or other personal details, open the account settings page and follow the verification instructions shown there. Not all fields are editable without identity confirmation.
If a transaction does not match your wallet record, contact our support team with the transaction reference number. We will check the platform record and reply through the same channel you used to reach us.
For any question about these terms — including what data we hold, how it is used, or how to close your account — reach out through live chat or email. Both routes are detailed in the support section on this page.
Three contact routes are published on this site for account and policy queries. Use the one that fits your question.
Open the chat widget on any page of the site. This route is the fastest way to ask about a specific transaction or account status. Have your account ID and the relevant bKash or Nagad reference number ready.
For written records of a policy question or a formal dispute, email our support address listed in the contact section of the site. Include your registered mobile number and a clear description of the issue.
The help centre covers common account questions including how to update details, what to do if a deposit is delayed, and how to read your transaction history. Check there first before reaching out directly.
We take the handling of your information seriously. Here is what that looks like in practice across four areas.
We retain the information you provide when opening your account — registered mobile number, transaction history, and identity verification records — for as long as your account is active and for the period required under applicable rules. You can request a summary of what we hold by contacting support.
bee995 uses cookies to keep your session active and to understand how the site is being used. You can manage cookie settings through your browser. Disabling certain cookies may affect how pages load or whether your login state is remembered between visits.
Your account password is your first line of defence. We do not ask for it by email or chat. If you receive a message asking for your login details and claiming to be from bee995, do not respond — report it to our support team immediately using the live chat route.
To close your account, correct stored data, or ask how long we keep your records, contact support by email with your registered mobile number in the subject line. We will confirm receipt and process your request in line with these terms.
Common questions about how these terms work, what they cover, and what you can do if something is unclear.
The bee995 account terms apply the same way regardless of which wallet you use. bKash, Nagad, and Rocket are all covered under the transaction section of these terms. Each wallet also has its own separate conditions — check with your wallet provider if you have questions specific to their service.
An inactive account stays open unless you request closure. We retain your data for the period set out in our data retention policy. To close your account formally and request removal of your records, contact support by email with your registered mobile number and the request clearly stated.
We will update the effective date shown at the top of this page when terms are revised. For significant changes, we aim to notify you via the email or mobile number registered to your account. Continued use of your account after the revision date counts as acceptance of the updated terms.
Access depends on your location and local law. We do not confirm availability in every area. Check the eligibility information shown during account registration to understand whether the service is available in your eligible region.
First, check the transaction history in your bee995 account — processing delays can mean a short gap before the deposit appears. If it is still missing after a reasonable wait, contact our live chat support with your bKash transaction reference number so we can check the record on our side.
Send an email to the support address on the contact page with your registered mobile number in the subject line and a clear request for a data summary. We will confirm receipt and respond with details of what we hold and how it is used in line with these terms.